The aCoin Voucher is a digital secure prepaid voucher that can be purchased and redeemed for various goods or services at any of our Merchants.
The aCoin Voucher can be purchased online, in-store at any of our Vendor’s or by doing a cardless cash deposit at any ATM nationwide using your unique reference number. The aCoin Voucher can then be redeemed for various goods and services at any of our Merchant’s accepting the aCoin Voucher.
Kindly note that there is a limit of R100.00 per month in voucher purchases for non-verified customers. If you would like to purchase an aCoin Voucher for more than R100.00, you will need to verify your account
here.
To redeem your aCoin Voucher, simply login to the Merchant’s website or mobile app and insert your unique 16 digit PIN.
If your aCoin Voucher is declined, please check if the voucher has not expired and that the merchant accepts aCoin Vouchers. If the issue persists, please contact the Merchant and check if they are experiencing any issues with their system.
Yes, you can purchase an aCoin Voucher as a gift for someone else and they will be able to redeem the voucher using the 16 digit PIN.
Anyone can use the aCoin Voucher, provided they have a valid voucher PIN. It is your responsibility to keep your voucher PIN safe.
The validity period of your aCoin Voucher is 36 months from date of purchase.
Any remaining balance on an expired aCoin Voucher is forfeited. We recommend using the full value of the voucher before it expires.
No, you will need to purchase an additional aCoin Voucher.
No, you will be credited the full amount of the voucher.
Verifying your account helps ensure security and compliance.
Yes, non-South African citizens can still verify their account provided they meet the necessary identification and verification requirements.
Register/Login
Select the down arrow next to your phone number in the top right-hand corner of the screen
Select "Verification"
Select "Start Verification"
Enter your South African ID Number and accept the consent clause
In the event that you are not successfully verified, kindly upload a valid and clear copy of your ID or Passport and Proof of Residence.
Select "Start Verification"
It is important that you associate your ID with only one phone number.
In order to verify you, we need the following:
Proof of Identity:
Smart ID Card
Green ID Book
Driver’s License
Passport
Proof of Address:
Bank Statement (stamped)
Utility Bill (municipal water and lights account or property managing agent statement)
Telkom or Cellphone Account
Tax Certificate
Medical Aid Statement or Policy Document
Home Loan Statement
Once Verification documents are submitted, your request will be processed by one of our aCoin support agents.
Merchants
Becoming a merchant for aCoin Vouchers offers several benefits:
Expand Customer Reach
Increase Sales
Attract Tech-Savvy Consumers
Cost-Effective Payment Solution
Marketing Opportunities
Streamlined Operations
To become a Merchant, please register an account with us
here.
Once you have completed and provided the relevant FICA information, we will notify you on next steps regarding integrating our API.
Should you have any questions or concerns, please feel free to contact our Support team at
support@acoin.co.za.
They will guide you through the registration process and provide you with the necessary information to start accepting aCoin Vouchers.
We strive to keep our fees minimal for our Merchants. After you have successfully been registered as a Merchant, we will provide a tailor made and detailed information sheet on fees and charges associated with accepting aCoin Vouchers.
Reconciling aCoin Voucher transactions is simple as you will have access to your very own Merchant Dashboard which includes transaction reports that you can match against your sales records on a given day, week or month. If you encounter any problems during this process, please feel free to contact our Support team at
support@acoin.co.za.
Vendors
By offering aCoin Vouchers at your store, you can attract new customers, increase foot traffic, and generate additional revenue streams. Additionally, you'll be part of a growing network of vendors promoting digital payments and convenience for consumers.
To become a Vendor, please register an account with us
here.
Once you have completed and provided the relevant FICA information, we will notify you on next steps regarding integrating our API for your Vendors and Cashiers.
Should you have any questions or concerns, please feel free to contact our Support team at
support@acoin.co.za.
They will guide you through the registration process and provide you with the necessary information to start accepting aCoin Vouchers.
There are no upfront costs to become a Vendor for aCoin Vouchers. However, there may be some nominal fees associated with the sale and distribution of the aCoin Vouchers. After you have successfully registered as a Vendor, we will build a tailor made and detailed information sheet on fees and commissions associated with accepting aCoin Vouchers.
Replenishing aCoin Vouchers at your store is simple as you will have access to your very own Vendor Dashboard which includes making a Deposit for more aCoin Vouchers.
Here you may simply deposit funds into your account and continue to distribute the aCoin Vouchers to your customers.
If you encounter any problems during this process, please feel free to contact our Support team at
support@acoin.co.za.