Frequently asked questions

What is an aCoin Voucher?

An aCoin Voucher is a secure prepaid voucher that can be used to pay for products and services at any of our participating online merchants.

How does aCoin Voucher work?

You can purchase an aCoin voucher on this website, visit one of our vendors, or via an ATM using your unique reference number. Vouchers can be redeemed for products and services at any merchant accepting aCoin vouchers.

There is a limit of R100.00 of aCoin vouchers per month for non-verified clients. If you want to receive vouchers for more than R100.00, please verify your account.

How do I redeem my aCoin Voucher?

Your aCoin Voucher is easy to redeem. Just login to the merchants website or mobile app that you would like to use your voucher for. Then insert the 16-digit PIN found on the voucher. The top-up is made to the full value of the voucher, and is credited Instantly.

Where can I use the aCoin Voucher?

You can use the voucher to pay for products and services at any of our online merchants.

What should I do if my aCoin Voucher is declined?

Contact the merchant to check that they are not having any problems with their system. If the online merchant feels it is necessary, they will contact aCoin directly to solve the issue. The online merchant will get back to you with a solution.

Can I purchase an aCoin Voucher for somebody else?

Yes, you can purchase the voucher for somebody else and they will be able to redeem it using the 16-digit PIN.

Who can use the aCoin Voucher?

Anybody can use the voucher, as long as they have the 16-digit PIN. It is your responsibility to keep the PIN safe.

How long is my aCoin Voucher valid for?

The voucher is valid for 36 months from the date of purchase.

What happens if there is a remaining balance after the aCoin Voucher expires?

After the expiry date, any balances will no longer be valid and all transactions will be declined.

Can I load more funds on my voucher?

No, you will need to purchase an additional voucher.

Are there any fees I'm responsible for using an aCoin Voucher?

No, there are no fees using the voucher. You will be credited the full amount of the voucher.

Why should I verify my account?

In order to keep your account safe and comply with government regulations.

Where can I find more information about FICA?

More information regarding FICA can be found on the government website: fic.gov.za

I am not a South African Citizen, can I still verify my account?

Yes, when you start the verification process, you will have the opportunity to select “Not an SA Resident” where you will be able to submit a copy of your passport and proof of address.

How do I verify my account?

1. Register/Login
2. Select the down arrow next to your phone number in the top right-hand corner of the screen
3. Select "Verification"
4. Select "Start Verification"
5. Enter your South African ID Number and accept the consent clause
6. In the event that you are not successfully verified, kindly upload a valid and clear copy of your ID or Passport and Proof of Residence.
7. Select "Start Verification"

It is important that you associate your ID with only one phone number.

What documents are required for verification?

In order to verify you, we need the following:

Proof of Identity:

• Smart ID Card
• Green ID Book
• Driver’s License
• Passport

Proof of Address:

• Bank Statement (stamped)
• Utility Bill (municipal water and lights account or property managing agent statement)
• Telkom or Cellphone Account
• Tax Certificate
• Medical Aid Statement or Policy Document
• Home Loan Statement

Once Verification documents are submitted, your request will be processed by one of aCoin agents.